This is hands down the best BMW shop to go to. I have had several things done to my 2005 325ci over the last 2.5 years including Inspection I service, new starter, front bushings replacement, body control module replacement, diagnostics etc. The dealerships have always given me the run around and talked to me like I didn't know what I was talking about because I'm a woman. Chris was very upfront and honest from the very beginning, he went above and beyond to resolve my issues and costs so much less than the dealerships. He even told me that my non-return valve need to be replaced but that it was covered under my warranty and that I could take it to the dealership. I trust Chris so much that I used to drive from Orange County 70 miles to him to have my car serviced there and I recently moved to the San Francisco Bay Area and now drive 400 miles when I come to southern California to have my car repaired because I haven't found a shop up here that I can trust yet. Chris is always available to answer my questions and give me great honest advice. I recommend everyone with at BMW to see him even the ones that also live far away because it's WORTH it!